Get in touch

Have you noticed any suspicious transactions or think you're a victim of fraud? Here's how to report it.

Monday to Friday 9.00am to 5.00pm except public holidays.

Telephone: 01534 282850 

From abroad: +44 1534 282850

Outside these hours please call 0800 032 5963 (+44131 339 7609 from outside the UK). 

Please be prepared to answer some security questions so we can verify your identity.

You can find more information about fraud and staying safe in our Security Centre

If you've lost your card or cheque book, or you've had it stolen, it's important to let us know as soon as you can.

If you think someone may have access to your card PIN, please contact us so that we can cancel the card and issue you with a new PIN:

Lost or stolen cards or chequebooks

Monday to Friday 9.00am to 5.00pm except public holidays.

Telephone: 01534 637637 

From abroad: +44 1534 637637

Outside these hours please call 0370 600 0459 (+44 1268 500 813 from outside the UK).

Wherever you are in the world, emergency medical assistance is just a telephone call away.

24 hour Assistance Helpline (Lines open 24 hours a day)

Telephone: 020 8763 3046 

From abroad: +44 (0) 20 8763 3046

e-mail: internationalassistance@healix.com

Telephone: 01534 282300 

From abroad: +44 1534 282300

Please have your Customer Number and PIN ready as this will enable your call to be answered faster and more securely. These are the same details you use to log in to online banking.

Lines are open Monday to Friday 9am - 5pm GMT except public holidays. Calls may be recorded. Calls charged at standard network rate.

Gold customers have access to Ten, one of Europe's leading concierge services, helping them make the most of their valuable free time - from flight and holiday bookings to last minute gifts.

Telephone: 02392 676060 
From abroad: +44 2392 676060

Lines are open 24 hours a day, 7 days a week. Calls may be recorded.

Classic Customers

Telephone: 0370 333 9091 
From abroad: +44 1268 508 018

Gold customers

Telephone: 0370 333 1993 
From abroad: +44 1268 508 018

Platinum customers

Telephone: 0370 909 3715 
From abroad: +44 1268 508 018 

Lines are open 24 hours a day, 7 days a week. Calls may be recorded.

Telephone: 0345 366 7004 
From abroad: +44 2381 244182

Lines are open Monday to Saturday 8am - 6pm. Calls may be recorded.

Telephone: 01534 282300 
From abroad: +44 1534 282300

Lines are open Monday to Friday 9am - 5pm GMT (except bank holidays). Calls may be recorded.

United Kingdom properties

Dedicated broker line: +44 1624 632444 
Existing borrowers: +44 1624 632323 
New borrowers (Buy to Let only): +44 (0) 1624 632345

Solicitor Redemption request Fax line: 01624 637014

Lines are open Monday to Friday 9am-5pm except bank holidays. Calls may be recorded.

Support for existing mortgage customers

Statement requests: email us

Redemption requests: email us

Tax certificates: email us

Balance information: email us