Get in touch

Have you noticed any suspicious transactions or think you're a victim of fraud? Here's how to report it.

Jersey: 01534 282088 
From abroad: +44 1534 282088 

Guernsey: 01481 708484
From abroad: +44 1481 708484 

Isle of Man: 01624 637624 
From abroad: +44 1624 637624

Gibraltar: 200 14234
From abroad: 00350 200 14234

Lines are open Monday to Friday 9am - 5pm except public holidays. Calls may be recorded.

Outside these hours please call 0800 032 5963 (+44 131 339 7609 from outside the UK).

Please be prepared to answer some security questions so we can verify your identity.

You can find more information about fraud and staying safe in our Security Centre

If you've lost your card or cheque book, or you've had it stolen, it's important to let us know as soon as you can.

If you think someone may have access to your card PIN, please contact us so that we can cancel the card and issue you with a new PIN:

Jersey: 01534 282088
From abroad: +44 1534 282088

Guernsey: 01481 708484
From abroad: +44 1481 708484

Isle of Man: 01624 637624
From abroad: +44 1624 637624

Gibraltar: 200 14234
From abroad: 00350 200 14234

Lines are open Monday to Friday 9am - 5pm except public holidays. Call may be recorded.

Outside these hours please call 0370 600 0459 (+44 1268 500 813 from outside the UK).

Wherever you are in the world, emergency medical assistance is just a telephone call away.

24 hour Assistance Helpline (Lines open 24 hours a day)

Telephone: 020 8763 3046 

From abroad: +44 (0) 20 8763 3046

e-mail: internationalassistance@healix.com

It's easy to use online banking and the mobile app to do most of your banking with us, for anything else call us on:

For customers resident in the Channel Islands, Isle of Man or Gibraltar

Jersey: 01534 282088
From abroad: +44 1534 282088 

Guernsey: 01481 708484
From abroad: +44 1481 708484

Isle of Man: 01624 637624 
From abroad: +44 1624 637624

Gibraltar: 200 14234
From abroad: 00350 200 14234

International banking customers

Telephone: 01534 282300 
From abroad: +44 1534 282300

Please have your Customer Number and PIN ready as this will enable your call to be answered faster and more securely. These are the same details you use to log in to online banking.

Lines are open Monday to Friday 9am - 5pm except public holidays. Calls may be recorded. Calls charged at standard network rate.

NatWest International has teamed up with Ten, a leading lifestyle management company, who can help with anything from flight and holiday bookings to last minute gifts.

Available 24 hours, 7 days a week

Telephone: 02392 676061 
From abroad: +44 2392 676061

Calls may be recorded.

Classic Customers (24 hours, 7 days a week)

Telephone: 0370 333 9091 
From abroad: +44 1268 508 018

Gold customers (24 hours, 7 days a week)

Telephone: 0370 333 1993 
From abroad: +44 1268 508 018

Platinum customers (24 hours, 7 days a week)

Telephone: 0370 909 3715 
From abroad: +44 1268 508 018

Calls may be recorded.

Telephone: 0345 366 7003 

From abroad: +44 2381 244181

Lines are open Monday to Saturday 8am - 6pm. Calls may be recorded.

For customers resident in the Channel Islands, Isle of Man or Gibraltar

Telephone: 01534 282088

From abroad: +44 1534 282088

Lines are open Monday to Friday 9am - 5pm (except bank holidays). Calls may be recorded.

International banking customers

Telephone: 01534 282300 
From abroad: +44 1534 282300

Lines are open Monday to Friday 9am - 5pm GMT (except bank holidays). Calls may be recorded.

Channel Islands, Isle of Man or Gibraltar properties

Jersey: 01534 282262 
Guernsey: 01481 703809 
Isle of Man: 01624 637676 
Gibraltar: 00350 200 14477

United Kingdom properties

Dedicated broker line: +44 1624 632444 
Existing borrowers: +44 1624 632323 
New borrowers (Buy to Let only): +44 (0) 1624 632345

Lines are open Monday to Friday 9am-5pm except bank holidays. Calls may be recorded.

Support for existing mortgage customers

You can now use our simple online form to request a:

• Mortgage statement
• Tax certificate
• Redemption quote
  

Properties based in Jersey, Guernsey, Isle of Man or United Kingdom:

Request a mortgage statement or tax certificate

Request a mortgage redemption quote

Properties based in Gibraltar:

Request a mortgage statement or tax certificate

Request a mortgage redemption quote