Need to make a complaint?
We want to make it easy for you to tell us when things go wrong, resolve your complaint and make sure you are satisfied with how your complaint was resolved.
To become a Premier customer you'll need to be over 18, permanently resident in the Channel Islands, Gibraltar or the Isle of Man and meet a set of criteria based on income or your savings.
Premier offers a dedicated relationship manager and access to a range of products and services designed to support your financial goals for a more personal banking experience.
If you'd like to join Premier, call your local team:
Jersey: 01534 282961
Guernsey: 01481 708411
Isle of Man: 01624 697727
Gibraltar: 00350 200 52761
Lines open: Monday to Friday 9am-5pm except bank holidays. Calls may be recorded. If outside of these hours, please leave a message and we will call you back as soon as possible.
We want to make it easy for you to tell us when things go wrong, resolve your complaint and make sure you are satisfied with how your complaint was resolved.
We're really pleased you've had great service from us. Use our online form to nominate the member of staff for a service award.
You can use our online form to give us some feedback. We're always looking for ways to improve and your feedback is important to us.