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Emergency contact numbers

Reporting fraud
Have you noticed any suspicious transactions or think you're a victim of fraud? Here's how to report it...

Jersey: 01534 282088 
From abroad: +44 1534 282088 

Guernsey: 01481 708484
From abroad: +44 1481 708484 

Isle of Man: 01624 637624 
From abroad: +44 1624 637624

Gibraltar: 200 14234
From abroad: 00350 200 14234

 

Lines are open Monday to Friday 9am - 5pm except public holidays. Calls may be recorded.

Outside these hours please call 0800 032 5963 (+44 131 339 7609 from outside the UK).

 

Please be prepared to answer some security questions so we can verify your identity.

Report a lost or stolen card / cheque book
If you've lost your card or cheque book, or you've had it stolen, it's important to let us know as soon as you can...

Jersey: 01534 282088
From abroad: +44 1534 282088

Guernsey: 01481 708484
From abroad: +44 1481 708484

Isle of Man: 01624 637624
From abroad: +44 1624 637624

Gibraltar: 200 14234
From abroad: 00350 200 14234

 

Lines are open Monday to Friday 9am - 5pm except public holidays. Call may be recorded.

Outside these hours please call 0370 600 0459 (+44 1268 500 813 from outside the UK).

 

If you think someone may have access to your card PIN, please contact us so that we can cancel the card and issue you with a new PIN.

Gold travel insurance helpline
Wherever you are in the world, emergency medical assistance is just a telephone call away...

Telephone: 020 8763 3040 
From abroad: +44 (0) 20 8763 3040


Lines are open 24 hours a day, 7 days a week.
 

Email: internationalassistance@healix.com

Visit our security centre to get more information about reporting fraud and further details on how we may try and contact you.

General contact numbers

Telephone banking
You can contact our Telephone banking team by calling...

It's easy to use online banking and the mobile app to do most of your banking with us, for anything else call us on:

 

For customers resident in the Channel Islands, Isle of Man or Gibraltar


Jersey:
 01534 282088
From abroad: +44 1534 282088 

Guernsey: 01481 708484
From abroad: +44 1481 708484

Isle of Man: 01624 637624 
From abroad: +44 1624 637624

Gibraltar: 200 14234
From abroad: 00350 200 14234


Please have your Customer Number and PIN ready as this will enable your call to be answered faster and more securely. These are the same details you use to log in to online banking.


Lines are open Monday to Friday 9am - 5pm except public holidays. Calls may be recorded. Calls charged at standard network rate.

International banking customers

Telephone: 01534 282300 
From abroad: +44 1534 282300

Please have your Customer Number and PIN ready as this will enable your call to be answered faster and more securely. These are the same details you use to log in to online banking.

Lines are open Monday to Friday 9am - 5pm GMT except public holidays. Calls may be recorded. Calls charged at standard network rate.

Mobile banking
If you are experiencing an issue with our mobile app, you can contact us for support...

Telephone: 0345 366 7004 
From abroad: +44 2381 244182


Lines are open Monday to Saturday 8am - 6pm. Calls may be recorded.

ibanking
If you're using ibanking and you'd like to speak to someone about an issue you can call...

For customers resident in the Channel Islands, Isle of Man or Gibraltar

 

Telephone: 01534 282088

From abroad: +44 1534 282088


Lines are open Monday to Friday 9am - 5pm (except bank holidays). Calls may be recorded.

International banking customers

Telephone: 01534 282300 
From abroad: +44 1534 282300

Lines are open Monday to Friday 9am - 5pm GMT (except bank holidays). Calls may be recorded.

Concierge service
Gold customers have access to a 24/7 concierge service...

Gold customers have access to Ten, one of Europe's leading concierge services, helping them make the most of their valuable free time - from flight and holiday bookings to last minute gifts.


Telephone:
 02392 676060 
From abroad: +44 2392 676060

 

Lines are open 24 hours a day, 7 days a week. Calls may be recorded.

Mortgages
We have dedicated mortgage teams who can help answer your mortgage questions...

Channel Islands, Isle of Man or Gibraltar properties


Jersey:
 01534 282262 
Guernsey: 01481 703809 
Isle of Man: 01624 637676 
Gibraltar: 00350 200 14477


Lines are open Monday to Friday 9am - 5pm except bank holidays. If outside of our opening hours, please leave a message and a member of the team will contact you as soon as possible. Calls may be recorded.

United Kingdom properties

Dedicated broker line: +44 1624 632444 
Existing borrowers: +44 1624 632323 
New borrowers (Buy to Let only): +44 (0) 1624 632345

Solicitor Redemption request Fax line: 01624 637014

Lines are open Monday to Friday 9am - 5pm except bank holidays. Calls may be recorded.

Credit cards
Have a credit card with NatWest? If you have any questions here are the contact numbers...

Classic Customers

Telephone: 0370 333 9091 
From abroad: +44 1268 508 018

 

Gold customers

Telephone: 0370 333 1993 
From abroad: +44 1268 508 018

 

Platinum customers

Telephone: 0370 909 3715 
From abroad: +44 1268 508 018 

 

Lines are open 24 hours a day, 7 days a week. Calls may be recorded.

Become a Premier customer

Interested in becoming a Premier customer?
Call us today to find out more about our Premier service.

To find out more about the benefits of our Premier service, including eligibility criteria, visit our Premier banking service page.


Jersey
: 01534 282324


Guernsey
: 01481 708411 

Isle of Man
: 01624 697727 

Gibraltar
: 00350 200 52761

 

International customers: + 44 1534 282167


Lines are open Monday to Friday 9am - 5pm (except bank holidays). If outside of these hours, please leave a message and we will call you back as soon as possible. Calls may be recorded.

How are we doing?

Need to make a complaint?
Information on our complaints process and how to make a complaint online.

If you don't get the best service, we always encourage you to tell us, so that we can put it right.

We want to make it easy for you to tell us when things go wrong, resolve your complaint without delay and make sure you are satisfied with how your complaint was resolved.

Find out how to complain

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