Support Centre | Premier Banking | NatWest International

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Premier banking support centre

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Coronavirus (COVID-19) – We’re here to support you

If you're concerned about being impacted financially due to coronavirus (COVID-19), or being unable to get to the bank, we're here to support you. We’re monitoring the situation closely and you'll find regular updates and information on how we can support you on our coronavirus support hub.

Visit the support hub
Our most requested support centre pages
Bereavement

We're here to make things as easy as possible for you and offer a bereavement service to assist you.

Access our bereavement support
Report fraud

We know that suspecting fraud on your account can be stressful, which is why we offer a 24/7 reporting service.

Report fraud & get support
Service status

Use this page to see when we'll be making updates to our services and if any of our services are experiencing issues.

View our current service status
Send us some feedback

Saying thank you can really brighten someone's day. We're really pleased if you've received fantastic service from us.

Whether you've experienced helpful banking in branch, over the phone, or online we'd love to hear about your experience via our feedback form.

If you've received exceptional service from a member of staff, use our staff nomination form to recommend them for a service award.

Something else we can help you with?
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