Telephone Banking | Personal Banking | NatWest International

Telephone banking

Supporting you with your banking needs

Register for Online Banking

Registering for Online Banking automatically registers you for Telephone banking (available Monday to Friday 7am - 7pm, Saturday 8am - 1pm)

Making the most of Telephone banking

Register for Telephone banking
If you are registered for Online Banking, you are automatically registered for Telephone banking

If you're a new Personal or Premier customer, you will get the option to sign up for Online Banking and Telephone banking when opening a new account. If you are an existing customer the quickest and easiest way to get set up for Telephone banking is to register online for Online Banking.

Registering for Online Banking gives you access to both Online and Telephone banking.

If you have a NatWest International debit card you may be able to get instant access to both services.

Using Telephone banking
Available Monday - Friday 07:00am - 07:00pm and Saturday 08:00am - 01:00pm except public holidays.

It's easy to use Telephone banking to check your balance, make transfers and payments. You’ll only be able to use Telephone banking after you have registered for the service. You will need your Customer Number, PIN and Password, and the service may be limited if you haven’t ordered and enabled a card reader.

Call us on:

Jersey: 01534 282850
Overseas: +44 1534 282850

Guernsey: 01481 703860
Overseas: +44 1481 703860

Isle of Man: 01624 637190
Overseas: +44 1624 637190

Gibraltar: 200 77737 or 200 73200
Overseas: 00350 200 77737 or 00350 200 73200

Available Monday to Friday 7.00am to 7.00pm and Saturday 8.00am to 1.00pm except public holidays.

Outside of these hours

To report a lost or stolen card / chequebook or suspicious activity on your bank account please call 0370 600 0459 (+44 1268 500 813 from outside the UK).

Calls may be recorded.

Get Emergency Cash
If your debit card is lost or stolen, you can still access your cash using Telephone banking.

Call our Lost & Stolen Helpline on: 01534 620050

Overseas: +44 1534 620050


  • Follow the options to speak to a customer adviser
  • The adviser will cancel your card, and then ask you some  security questions
  • If you are registered for Online Banking or Telephone Banking, the adviser may be able to generate an Emergency cash code for you. This will allow you to withdraw your cash from an ATM if required.
  • You can access up to £300 if you are an Online or Telephone banking customer or up to £40 if you're not. You’ll need to have a minimum of £20 in your account to use this service.
  • The adviser will give you a six digit code that you can enter at any NatWest International, NatWest, RBS, Isle of Man Bank or Ulster Bank ATMs. The code must be used within 3 hours.

Calls may be recorded. Lines are open 24/7.

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