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Gibraltar branch closures
Bank on our digital services during the coronavirus (COVID-19) outbreak

In order to support the extraordinary, but necessary, measures set by the Government of Gibraltar we regret that our Line Wall Road branch is now closed to the public. This means that we are no longer in a position to provide face to face banking services to our customers, however we would like to reassure our customers that we are here to support them through our online, digital and telephone services.  

Find out more about our Online Banking and Mobile app, available 24/7

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Find where your nearest branch is located and keep up to date with opening times and any bank-holiday closures that may affect your local branch.

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Services available in branch

ATMs
Use our ATMs to check your balance, top up your mobile and much more.

ATM functions

  • Cash Withdrawal
  • Emergency Cash/Get Cash
  • Display Balance
  • Mobile Phone Top up


Other Services

  • Cheque Book Request
  • Change PIN for your debit card
  • Unlock PIN when your debit card is locked
  • Donate to Charity


Talking ATMs  

Talking ATMs allow you to carry out transactions on your own using your headphones when plugged into the headphone jack on the ATM. The ATM will then speak out the instructions through your headphones.  
Anyone can use this functionality; however it is to help visually impaired customers use our cash machines safely and securely. The screen on the ATM will go blank once the talking functionality is enabled.



How to use the ATMs

  • Plug in your earphones (you will need to bring your own)
  • To activate the audio functionality you need to press number 5 on the keypad before inserting your card
  • The ATM will then tell you what you need to do and what buttons you will need to press
  • The screen will go blank after pressing the number 5 to provide privacy so that none of your details are displayed

 
What transactions are covered?

  • Balance
  • Cash
  • Cash with receipt
  • Mini Statement
  • Emergency Cash

Any branch member can help you if you need help or advice.

Find your nearest ATM

Cash and Deposit machines
We have introduced Cash and Deposit machines (CDMs) into selected branches.

CDM functions

  • Quick pay in with card or pay in slip (notes, cheques and coins)

Coin in
Pay in large amounts of coins to credit your account

Our Coin In machine allows customers to pay in large volumes of coin.  Customers place their coins into the loading tray, and the machine will automatically count them.  A voucher will then be produced for the customer to take to the branch counter to credit the amount to their account.

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