Branch Banking | Personal Banking | NatWest International

Branch banking

Our friendly staff are trained to support your banking needs

Branch locator
Add your signposting title here… My local branch

Find where your nearest branch is located and keep up to date with opening times and any bank-holiday closures that may affect your local branch.

Find your local branch
Services available in branch

Use our ATMs to check your balance, top up your mobile and much more.

ATM functions

  • Cash Withdrawal
  • Emergency Cash/Get Cash
  • Display Balance
  • Mobile Phone Top up

Other Services

  • Cheque Book Request
  • Change PIN for your debit card
  • Unlock PIN when your debit card is locked
  • Donate to Charity

Talking ATMs  

Talking ATMs allow you to carry out transactions on your own using your headphones when plugged into the headphone jack on the ATM. The ATM will then speak out the instructions through your headphones.  
Anyone can use this functionality; however it is to help visually impaired customers use our cash machines safely and securely. The screen on the ATM will go blank once the talking functionality is enabled.

How to use the ATMs

  • Plug in your earphones (you will need to bring your own)
  • To activate the audio functionality you need to press number 5 on the keypad before inserting your card
  • The ATM will then tell you what you need to do and what buttons you will need to press
  • The screen will go blank after pressing the number 5 to provide privacy so that none of your details are displayed

What transactions are covered?

  • Balance
  • Cash
  • Cash with receipt
  • Mini Statement
  • Emergency Cash

Any branch member can help you if you need help or advice.

Find your nearest ATM

Cash and Deposit machines
We have introduced Cash and Deposit machines (CDMs) into selected branches.

CDM functions

  • Quick pay in with card or pay in slip (notes, cheques and coins)

Coin in
Pay in large amounts of coins to credit your account

Our Coin In machine allows customers to pay in large volumes of coin.  Customers place their coins into the loading tray, and the machine will automatically count them.  A voucher will then be produced for the customer to take to the branch counter to credit the amount to their account.

Financial Health Check
Branch colleague smiling

Planning for tomorrow starts today

Don’t know where you stand with your money? We can help with a free one-to-one Financial Health Check – it will only take around 20 minutes.

Whether you’re thinking about saving for a one-off purchase or you’d simply like some help to stay in control of your day-to-day spending, we can help bring your plans to life.

Book a Financial Health Check
Digital Lounge

Want to learn more about our digital services?

Visit the Digital lounge in our Bath street branch in St Helier, Jersey or at our Line Wall branch, Gibraltar.

With digital events to help you stay safe online and helpful hints and tips to protect yourself against fraud. Why not book in today for 1 to 1 support. Take advantage of our expert help. And learn about our digital services. 

More about our Digital Lounge
Branch colleague smiling
Community banker

Community banker
When you can't make it to us, let us come to you

Our community bankers are professionally qualified who meet our customers where it's most convenient for them – whether that's libraries, places of work, rugby clubs, leisure centres or even customers' homes.

As well as helping customers understand how to manage their finances through our financial health check, our community bankers also play an important role in the community, helping our customers understand our many ways to bank and delivering events on fraud, scams and online security to help people keep their money safe.

Denzel Navarro is based in our Line Wall Road branch, Gibraltar.

Denzel Navarro
55 Line Wall Road, Gibraltar, GX11 1AA
00350 5899 9316

Lauren Sutherland is based in our Bath Street branch, Jersey.

Lauren Sutherland
71 Bath Street, St Helier, Jersey, JE4 8PJ

07797 910154

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