Available to customers who have Online Banking and a Channel Islands, Isle of Man, UK or international mobile number (our app is available in 18 countries).
Transfer money between your accounts
Quickly send money between your own accounts using the mobile app.
Transferring money between your accounts is easy:
1. Simply log in to the mobile app and select the account you wish to make the transfer from.
2. Select 'Make a transfer'
3. Choose which account you want to make the transfer to
4. Enter the amount you wish to transfer
5. Select to 'send now' or 'send later'
6. Click 'Make transfer' on iPhone or 'Next' on Android - You will then be shown a confirmation screen
Forgot to pay the water bill? You can do it straight from your app
Our app contains a list of the most popular & frequently used utility, local authority & credit card companies.
Now you don't need to enter the company's account details, just type the name and we will pre-populate this information for you. You just need your reference number to hand.
How to pay a bill:
1. Simply log in and select your current account.
2. Select 'Pay'
3. Select 'Make a payment'
4. Click on 'Select payee'
5. Tap 'Pay someone new' (top of screen)
6. Type the name of the company you wish to pay and select the correct option from our list
7. Add a reference and the amount
8. Once confirmed payments are normally received within 2 hours
You must be aged over 16. Limits apply.
Make instant payments of up to £750 without a card reader
Need to pay a friend or the electrician? Securely pay up to £750 with just an account number and sort code.
To pay someone new:
Payees created for payments under £750 can be saved on the app and will also show in your Online banking for future use. When making the first payment in Online banking for over £750 a card-reader will be required. You must be aged 16 or over and there is a maximum of 5 payments totalling £750 per day.
Withdraw cash without a card
Forgotten your debit card? No problem - you can still take cash out with our app.
You can use a maximum of two codes to withdraw up to £130 every 24 hours. Each code lasts 3 hours but only one is valid at a time. If the code expires, the money requested will go back into your account within 24 hours.
How to use Get Cash:
1. Open the app and tap ‘Get Cash’
2. Select how much you’d like to withdraw (up to £130)
3. Click ‘Next’ and we’ll give you a secure code to enter at any NatWest International, Isle of Man Bank, NatWest or Tesco cash machine
4. You must have at least £10 available funds to withdraw (including any overdraft facility) and an active debit card for your account
Customers of other banks can send you money using Paym.
Paym is a service available to most of the UK's leading banks and building societies that allows people to send you money using just your mobile number.
Receive payments simply using your mobile number - you no longer need to know your account details for someone to send you money. Paym is available on most personal accounts.
How to register for Paym:
iPhone:
1. Open the app and tap the Profile icon
2. Select 'Settings'
3. Next tap 'Payment Services' and 'Register for Paym'
4. Select the account in which you wish to receive payments
5. Enter the verification code we send to your mobile
Android:
1. Open the app and tap the Hamburger menu
2. Select 'Paym registration'
3. Select the account in which you wish to receive payments
4. Enter the verification code we send to your mobile
Don't have someone's bank details? Send money using their mobile number
Splitting a taxi or going halves on dinner? With Pay Your Contacts you don't need to swap bank details.
You can pay friends and family using just their mobile number (as long as they have our mobile app or are registered for Paym). It’s quick and easy, and they’ll get the money instantly.
From 3 June 2019 you’ll no longer be able to send this type of payment to a customer registered to use our Group Apps. This means you’ll only be able to send this type of payment to someone who is registered for the industry-wide Paym service.
To Pay Your Contacts:
1. Choose your account and tap 'Pay'
2. Then select 'Pay your contacts'
3. Type the mobile number or select a person from your list of saved contacts
4. Choose a reference and confirm your payment
5. The payment is sent instantly
You must be aged 16 or over and can pay a maximum of £250 per day.
For security reasons, the first time you use a feature that allows money to leave your account with the mobile app, you will be asked to confirm a second activation code.
Pay a saved payee in just a few taps
Already paid someone via Online Banking with your card reader? Their details will be saved in your banking app for quick access the next time you want to make a payment.
Just choose the account you'd like to make the payment from, then select 'Payments', 'Make a payment', 'Choose payee' and scroll through the names to select the correct person, type the amount and click send. The money will leave your account instantly.
Once the payment is made you have the option to share a PDF payment confirmation via email, save to your Cloud/Phone or print directly from the app.
No need to queue in branch to manage your regular payments
Set up, amend and cancel your standing orders and manage direct debits using your banking app.
Open up the mobile app, select your current account and then tap 'Standing orders' to set up standing orders to saved payees, companies or between your own accounts. You can view the status of your regular payments, check and amend the details, keep an eye on the next payment date and cancel future payments.
For more details on setting up, amending and cancelling regular payments and timescales, visit our Support Centre.
Set up payments or transfers to be paid on a future date
Need to make a payment next week or even next month but worried you might forget to send it? Set it up now to leave your account on a specific date in the future.
Setting up a payment or transfer to leave on a specific future date is easy and can be done through the mobile app. Simply follow these steps:
1. Select the account you want the money to leave from
2. Select 'Make a transfer' or 'Payments'
3. Select the account you want to transfer your money to
4. or for payments to new or saved payees, select 'Make a payment', then 'Choose Payee' and either select a saved payee or tap 'Pay somone new' to enter the payment details of the person you wish to pay
5. Select 'Send later' and enter the date you would like the transfer or payment to be made
6. Select 'Next' and then tap 'Schedule payment/transfer' and that's the payment or transfer set up and good to go
Note that payments and transfers can not be scheduled to leave more than 120 days in the future.
Set up, amend or cancel a standing order
You dont need to visit a branch to set up, amend or cancel a standing order, you can use your app.
If you’d like to see the standing orders you’ve got set up, choose the account they come out of and press ‘Standing Orders’. You’ll see them all listed. Then, if you’d like to amend or cancel one, click on it and tap the 'Amend' button at the top or the ‘Cancel’ button at the bottom. To set a new one up, press the ‘Create’ button at the top of the standing orders list.
To amend or cancel a standing order from within the mobile app you must give two working days’ notice.
You can tap and pay with your mobile phone just like you can with your contactless card.
It's easy to set up and safe and secure.
Apple Pay
Use in store and within apps on current accounts, as long as you have the correct device.
Google Pay™
For Android devices running Android 4.4 (KitKat®) or higher and NatWest International current account holders.