Ways to Bank


ibanking overview

Our ibanking service is designed for customers with multi-currency, fixed rate or fixed term accounts. 

You can use ibanking to manage your sterling and currency accounts, transfer funds between your accounts and make sterling and currency payments.

ibanking features



Your account is protected with encryption, plus a PIN, password and customer number.

Available 24/7

Available 24/7

You can access your account any time of day, wherever you are in the world.



You can move money between your accounts and between currencies.

ibanking plus

ibanking plus

ibanking plus allows you to make payments to other UK & international accounts. If you don't wish to make payments, you can opt out of ibanking plus on the application form.

Register for ibanking

To apply for ibanking you must be:

  • A personal customer with a NatWest International account
  • Over the age of 16
  • Not resident in Jersey, Guernsey, Isle of Man or Gibraltar.

From 18th November, we’ll stop accepting applications for our iBanking service. You can register for Online Banking and the Mobile app.

  1. 01

    Complete an application form

  2. 02

    Send it to us

    The completed and signed application form should be sent to our Customer Services team:

    NatWest International ibanking
    PO Box 64
    St Helier
    Channel Islands
    British Isles
    JE4 8PJ

  3. 03

    Activate ibanking

    We'll post your activation code and ibanking customer number to your home address. When you go online to activate the service, you'll be asked to choose a PIN and password.

    If you've registered for ibanking plus we'll send you a smart card and card reader to give you an extra layer of security by authenticating your payments.

    Once received, you will need to unlock your card reader and select a smart card PIN by calling 01534 282828. Lines are open: Mon to Fri 9.00am-5.00pm. Calls may be recorded.

  4. 04

    Start banking online

    That's it! You are now ready to bank online.

Download an application form

Our Secure Banking Promise

Whether you’re banking online or using our Mobile Banking app, rest assured you're protected by our Secure Banking Promise.

  • We'll refund any money paid out of your account by a fraudster, as long as you’ve kept your security information safe
  • We'll protect you 24/7 by monitoring your account and using the latest technology to keep you safe
  • We'll help you protect yourself with tips on staying secure and free tools for extra security protection

For more tips on staying secure, visit our Fraud & Security section.

Something else we can help you with today?