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Customer service feedback

For customers with accounts held in Jersey, Guernsey, Isle of Man or Gibraltar

Your feedback is important to us - we are always looking for ways to improve your experience and greatly value your input.

If you wish to email us a complaint, please use our online complaints form.

If your account is held in the UK, please use the customer feedback and complaints form held on www.natwest.com/contact.


Internet emails are not necessarily secure as information could be intercepted, lost or destroyed. Please do not email any account information or other confidential information.

 Your comments (*this information must be provided)

Your Information

The information you supply on this form will be used for the purpose of providing you with the service you requested.

By supplying your address, telephone or fax number or email address, you are giving your consent for us to contact you in any of these ways in connection with the request.