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In an emergency
Reporting fraud
Have you noticed any suspicious transactions or think you're a victim of fraud? Here's how to report it...
All Personal and Business accounts (Monday to Friday 7am - 7pm, Saturday 8am - 1pm, Sunday closed)
Jersey: 01534 282850
From abroad: +44 1534 282850
Guernsey: 01481 703860
From abroad: +44 1481 703860
Isle of Man: 01624 637190
From abroad: +44 1624 637190
Gibraltar: 200 77737 or 200 73200
From abroad: 00350 200 77737 or 00350 200 73200
Outside these hours please call 0800 032 5963 (+44 131 339 7609 from outside the UK).
Please be prepared to answer some security questions so we can verify your identity.
Report a lost or stolen card / cheque book
If you've lost your card or cheque book, or you've had it stolen, it's important to let us know as soon as you can...
Lost or stolen cards or cheque books (Monday to Friday 7am - 7pm, Saturday 8am - 1pm, Sunday closed)
Jersey: 01534 282850
From abroad: +44 1534 282850
Guernsey: 01481 703860
From abroad: +44 1481 703860
Isle of Man: 01624 637190
From abroad: +44 1624 637190
Gibraltar: 200 77737 or 200 73200
From abroad: 00350 200 77737 or 00350 200 73200
Outside these hours please call 0370 600 0459 (+44 1268 500 813 from outside the UK).
If you think someone may have access to your card PIN, please contact us so that we can cancel the card and issue you with a new PIN.
Gold travel insurance helpline
Wherever you are in the world, emergency medical assistance is just a telephone call away...
24 hour Assistance Helpline (Lines open 24 hours a day)
Telephone: 020 8763 3040
From abroad: +44 (0) 20 8763 3040
Please visit our Security Centre to get more information about reporting fraud and further details on how we may try and contact you.
General contacts
Telephone Banking
You can contact our Telephone Banking team by calling...
Telephone Banking (Monday to Friday 7am - 7pm, Saturday 8am - 1pm, Sunday closed)
Jersey: 01534 282850
From abroad: +44 1534 282850
Guernsey: 01481 703860
From abroad: +44 1481 703860
Isle of Man: 01624 637190
From abroad: +44 1624 637190
Gibraltar: 200 77737 or 200 73200
From abroad: 00350 200 77737 or 00350 200 73200
To use Telephone Banking you require to be enrolled for the service and have your PIN and password.
Calls may be recorded.
Concierge service
Gold customers have access to a 24/7 concierge service...
Gold customers have access to Ten, one of Europe leading concierge services helping them make the most of their valuable free time, from flight and holiday bookings to last minute gifts.
Ten concierge service (24 hours, 7 days a week)
Telephone: 02392 676060
From abroad: +44 2392 676060
Calls may be recorded.
Credit Cards
Have a Credit Card with NatWest? If you need to call the number you'll need are...
Classic Customers (24 hours, 7 days a week)
Telephone: 0370 333 9091
From abroad: +44 1268 508 018
Gold customers (24 hours, 7 days a week)
Telephone: 0370 333 1993
From abroad: +44 1268 508 018
Platinum customers (24 hours, 7 days a week)
Telephone: 0370 909 3715
From abroad: +44 1268 508 018
Calls may be recorded.
Customer Information Pack queries
Our dedicated team can help answer questions in relation to your Customer Information Pack...
Lines are open between 9am and 5pm Monday to Friday (UK time). Calls may be recorded.
Please contact Telephone Banking for any day to day banking matters.
Jersey: 01534 282007
From abroad:+44 1534 282007
Guernsey: 01481 708407
From abroad:+44 1481 708407
Isle of Man: 01624 637007
From abroad: +44 1624 637007
Gibraltar: 200 14307
From abroad: 00350 200 14307
International: +44 1534 282007
Email us (for Customer Information Pack queries only)
cust.support@natwestinternational.com
ibanking
If you're using ibanking and you'd like to speak to someone about an issue you can call...
ibanking Helpdesk (Monday to Friday 9am-5pm except bank holidays)
Telephone: 01534 282880
From abroad: +44 1534 282880
Calls may be recorded.
Mobile Banking
If you are experiencing an issue with our mobile app, you can contact us for support...
Mobile Banking (Monday to Saturday 8am-6pm, Closed Sunday and UK Bank Holidays)
Telephone: 0345 366 7004
From abroad: +44 2381 244182
Calls may be recorded.
Mortgages
We have dedicated mortgage teams who can help answer your mortgage questions...
Channel Islands, Isle of Man or Gibraltar properties (Monday to Friday 9am-5pm except bank holidays)
Jersey: 01534 282262
Guernsey: 01481 703809
Isle of Man: 01624 637676
Gibraltar: 00350 200 14477
If outside of our opening hours, please leave a message and a member of the team will contact you as soon as possible.
United Kingdom properties (Monday to Friday 9am-5pm except bank holidays)
Dedicated broker line: +44 1624 632444
Existing borrowers: +44 1624 632323
New borrowers (Buy to Let only): +44 (0) 1624 632345
Calls may be recorded.
How are we doing?
Need to make a complaint?
We do everything we can to make sure our customers get the best possible service. However, sometimes, we don't get things right...
If you don't get the best service, we always encourage you to tell us, so that we can put it right.
We want to make it easy for you to tell us when things go wrong, resolve your complaint without delay and make sure you are satisfied with how your complaint was resolved.
Had great service?
We're really pleased that you've received fantastic service from NatWest International...
Whether you've experienced great service from our helpful branch staff, over the phone, or from your Relationship Manager, we'd love to hear your feedback.
Want to give us feedback?
Your feedback is important to us...
We are always looking for ways to improve your experience and we greatly value your feedback.