How do I use the Emergency Cash service?
The Emergency Cash service can only be provided to you when you cancel a debit card. The service allows you to withdraw money from your account using a security code instead of your card.
To use the Emergency Cash service:
- Call Telephone banking and follow the options to speak to a customer adviser
- The adviser will cancel your card, and then ask you some security questions
- If you are registered for Online banking or Telephone banking, the adviser may be able to generate an Emergency cash code for you. This will allow you to withdraw your cash from an ATM if required.
- You can access up to £300 if you are an Online or Telephone banking customer or up to £40 if you're not. You’ll need to have a minimum of £20 in your account to use this service.
- The adviser will give you a six digit code that you can enter at any NatWest International, NatWest, RBS, Isle of Man Bank or Ulster Bank ATMs. The code must be used within 3 hours.
Contact Telephone banking
Jersey: 01534 282961
From abroad: +44 1534 282961
Guernsey: 01481 703845
From abroad: +44 1481 703845
Isle of Man: 01624 697741
From abroad: +44 1624 697741
Gibraltar: 200 14400
From abroad: 00350 200 14400
Lines are open Monday to Friday 9am - 5pm except public holidays.
Outside of these hours, please call 0370 600 0459 (+44 1268 500 813 from outside the UK).
Calls may be recorded.