Telephone Banking | Business Banking | NatWest International

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Telephone banking

Supporting your business banking needs

Registering for Online Banking automatically registers you for Telephone banking (available Monday to Friday 7am - 7pm, Saturday 8am - 1pm)

Making the most of telephone banking

Using Telephone banking
Available Monday - Friday 07:00am - 07:00pm and Saturday 08:00am - 01:00pm except public holidays.

You can use Telephone banking to check your balance, make transfers and payments. You’ll only be able to use Telephone banking after you have registered for the service. You will need your Customer Number, PIN and Password, and the service may be limited if you haven’t ordered and enabled a card reader.

Call us on:

Jersey: 01534 282961
Overseas: +44 1534 282961

Guernsey: 01481 703845
Overseas: +44 1481 703845

Isle of Man: 01624 697741
Overseas: +44 1624 697741

Gibraltar: 200 77737 or 200 73200
Overseas: 00350 200 77737 or 00350 200 73200

Available Monday to Friday 7.00am to 7.00pm and Saturday 8.00am to 1.00pm except public holidays.

Outside of these hours

To report a lost or stolen card / chequebook or suspicious activity on your bank account please call 0370 600 0459 (+44 1268 500 813 from outside the UK).

Calls may be recorded.

Get Emergency Cash
If your debit card is lost or stolen, you can still access your cash using Telephone banking.

Call our Lost & Stolen Helpline on: 01534 620050

Overseas: +44 1534 620050

 - Follow the options to speak to a customer adviser
 - The adviser will cancel your card, and then ask you some  security questions
 - If you are registered for Online Banking or Telephone Banking, the adviser may be able to generate
   an Emergency cash code for you. This will allow you to withdraw your cash from an ATM if required.
 - You can access up to £300 if you are an Online or Telephone banking customer or up to £40 if
    you're not. You’ll need to have a minimum of £20 in your account to use this service.
 - The adviser will give you a six digit code that you can enter at any NatWest International, NatWest,
    RBS, Isle of Man Bank or Ulster Bank ATMs. The code must be used within 3 hours.

Calls may be recorded. Lines are open 24/7.

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