Branch Banking | Business Banking | NatWest International

Branch banking

Changes to branch opening hours

In order to support social distancing recommendations and provide support for both our community and our colleagues, we regret that we are unable to provide face to face banking services in all of our branches until further notice. Our Gibraltar branches have now closed and we are operating a limited branch service in our Jersey, Guernsey and Isle of Man locations.

Find your local branch
Bank on our digital services during the coronavirus (COVID-19) outbreak

We would like to reassure our customers that we are here to support them through our online, digital and telephone services.

More about our Digital Banking Services
Services available in branch

Use our ATMs to check your balance, top up your mobile and much more.

ATM functions

  • Cash Withdrawal
  • Emergency Cash/Get Cash
  • Display Balance
  • Mobile Phone Top up

Other Services

  • Cheque Book Request
  • Change PIN for your debit card
  • Unlock PIN when your debit card is locked
  • Donate to Charity

Talking ATMs  

Talking ATMs allow you to carry out transactions on your own using your headphones when plugged into the headphone jack on the ATM. The ATM will then speak out the instructions through your headphones.  
Anyone can use this functionality, however it is to help visually impaired customers use our cash machines safely and securely. The screen on the ATM will go blank once the talking functionality is enabled.

How to use the ATMs

  • Plug in your earphones (you will need to bring your own)
  • To activate the audio functionality you need to press number 5 on the keypad before inserting your card
  • The ATM will then tell you what you need to do and what buttons you will need to press
  • The screen will go blank to after pressing number 5 provide privacy so none of your details are displayed

What transactions are covered

  • Balance
  • Cash
  • Cash with receipt
  • Mini Statement
  • Emergency Cash

Any branch member can help you if you need help or advice.

Find your nearest ATM

Cash and Deposit machines
We have introduced Cash and Deposit machines (CDMs) into selected branches.

CDM functions

  • Quick pay in with card or pay in slip (notes, cheques and coins)

Automated deposit unit
Business customers can deposit notes, coins and cheques using our Business Quick Deposit bags.

The Automated Deposit Unit provides a secure means for Non-Personal customers to pay in Business Quick Deposit bags (provided by the bank once registered) containing notes, coin and cheques.  This can be deposited securely with an accompanying pay in slip, via a secure slot built into the device. A receipt will be provided once a bag is deposited detailing the time, date, value and bag ID without having to queue at the counter.

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