No - I don't have a card-reader
For extra security, we may ask you to use a card reader to confirm your identity when logging into Online Banking.
When you bank online, you'll also need a card reader to:
- set up a payee
- make a payment for the first time
- update any regular payments, like standing orders
- update personal details, like your mobile number, PIN, email address or password
- manage your activity alerts
Don't have a card reader? You can order one by:
- Logging into your Online Banking service at www.onlinebanking.natwestinternational.com (opens in a new window)
- Select 'Security' from the menu In the 'Using a card reader' section
- select 'Order a card reader'
Do you have the mobile app and is it registered to use Biometrics?
- Yes - I do have the mobile app and it is registered to use Biometrics
- No I don't have a mobile app that is registered to use Biometrics
Questions you might have
- What's a card-reader?
- How can I order a card reader?
- Can I use someone else's card-reader, even one from another bank or building society?
- I have a disability. What happens if I can't use a card-reader?
- I don't have a card-reader how can I make a payment?