Common questions

Help and advice about ways to bank with NatWest

Banking with NatWest

Where's my nearest cash machine?

To find your nearest cash machine, go to our branch locator and select ‘Cash Machines'.

How can I find out my branch opening hours?

You can check the opening hours for your branch with our branch locator.

How can I find my nearest branch?

Simply use our branch locator

If you haven't already registered, why not find out more about Online banking and telephone banking? You may be surprised how much you can do without visiting your branch.

What are your telephone banking opening hours?

We never close - you can call our telephone banking number any time of the day or night, 365 days a year.

How do I find my sort code?

You'll find your current account sort code on your debit card or on your cheques. It looks like this: 60-12-03.

Your personal details

Will you pass my personal details on to anyone else?

Your account is with The Royal Bank of Scotland International Limited (RBS International) trading as NatWest. We are a member of The Royal Bank of Scotland Group (the Group). For information about our group of companies, please visit www.rbs.com and click on ‘About Us', or for similar enquiries please telephone 00 44 131 556 8555 or Textphone 0845 900 5960.

Your information comprises all the details we hold about you and your transactions, and includes information obtained from third parties. We may use and share your information with other members of the Group to help us and them:

assess financial and insurance risks;
recover debt;
prevent and detect crime;
understand our customers' requirements;
develop and test products and services.

We do not disclose your information to anyone outside the Group except:

where we have your permission; or
where we are required or permitted to do so by law; or
to credit reference and fraud prevention agencies and other companies who provide a service to us or you ;or
where we may transfer rights and obligations under this agreement.

We may transfer your information to other countries on the basis that anyone to whom we pass it provides an adequate level of protection. However, such information may be accessed by law enforcement agencies and other authorities to prevent and detect crime and comply with legal obligations.

From time to time, we may change the way we use your information. Where we believe you may not reasonably expect such a change, we shall write to you. If you do not object to the change within 60 days, you consent to that change.

If you would like a copy of the information we hold about you, please write to your branch. A fee may be payable.

How will you use my personal information?

We'll use the information you provide when applying for one of our products or services to assess your individual circumstances and help us decide whether or not to approve your application.

We may also use your personal information to keep you informed by letter, phone and email about products, services and other benefits we believe may be of interest to you.

From time to time we may change the way we use your information. Where we believe you may not reasonably expect such a change we'll write to you. If you don't object to the change within 60 days, you agree to that change.

If you'd like a copy of the information we hold about you, please ask at any of our branches. There may be a fee for this.

Accessibility

Are your web pages designed with accessibility in mind?

Absolutely - find out more about our commitment to accessibility online - and on the phone and in our branches.

Using Online banking

How do I register for Online banking?

I've forgotten my Online banking login details. What should I do?

For the answer to this and other online banking questions, please use our dedicated Online banking common questions.