Banking safely on your mobile

We only settle for the same security standards you’d expect from our other services. We regularly test, update and validate our systems using independent experts to ensure we keep it that way.

• Our rigorous registration process validates your details before you can use the service. The registration process is certified by Verisign, the global name in secure e-commerce
• During registration, we check that your bank details, recorded address and mobile phone number are valid
• Access to the mobile banking application is password protected. Your passcode is uniquely linked to the mobile banking application on your device. This means only your passcode works on your application
• We use sophisticated encryption technology for secure data transfer to and from your mobile device

For more advice on keeping your money and identity safe, visit our Security Centre.

We've put lots of security measures in place to help protect you and your money but there is a lot you can do as well to protect yourself.

Passwords

Remember, do not give your mobile banking security details, including your passcode, to anyone else and don’t store these on your device.

Get in touch with us as soon as possible if you feel someone may know your log in details for your mobile banking application or if you lose your mobile phone. We can then stop the service to your device.

For added security you should set up a password or PIN to access your mobile phone or tablet device.

App stores

Only download mobile apps from official app stores, such as Apple iTunes and Android Marketplace. Our apps are only available on official app stores.

Using in public

Don’t leave your device unattended when logged on, watch out for people looking over your shoulder, and consider using privacy screens with any tablet device.

Your handset

Think carefully before removing any security controls from your handset, this is known as jail-breaking or rooting your device. We advise against doing this as it may weaken the security of your device and expose you to additional risks.

If possible, keep your mobile devices’ operating system updated with the latest security patches and upgrades. Older software may have security vulnerabilities that could expose you to additional risks. You may also want to consider using a reputable brand of anti-virus software on your mobile banking device.

SMS and e-mails

Be cautious about opening links contained in SMS messages or emails. Don't respond to unsolicited messages or phone calls, and remember that we will never contact you to ask you to disclose your security credentials.

Websites and apps

Only use official NatWest apps and sites to do your banking. While other sites exist that also provide this service, using these will compromise your security and may breach Terms and Conditions.

Don’t download content from or visit sites unless you are sure that the site is reputable. This is to safeguard against installing malicious software. Also be wary of using insecure and untrusted wireless networks.