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ibanking

A secure and accessible way to manage your money

ibanking has been designed for customers who have a multi-currency Cash Management, fixed rate or fixed term account.

ibanking benefits

  • Powerful - view your balances, deposit account rates, the latest exchange rates and a whole lot more
  • Secure - your account is protected with encryption, plus a PIN, password and customer number
  • Always open - access your account 24/7
  • Transfer funds - swap money between your NatWest International accounts, even if they are in different currencies

ibanking plus benefits

You can upgrade to ibanking plus free of charge. You'll enjoy all the benefits of ibanking and:

  • Lower fees - international and UK payments benefit from discounted transaction fees
  • Fast payments - make fast payments in sterling to UK banks, plus all the international payments you need
  • Extra security - a card reader and a smartcard give you an extra layer of protection

Logging in for the first time?

Once you've registered for ibanking, we'll send you an activation code by post - it usually arrives within seven days. When you have the activation code, you're ready to start using the service.

  • Make sure you're familiar with the security information. Visit the ibanking log in page
  • Enter your customer number which you were given during the registration process.
  • Tick the box to show that you've received a new activation code, then select the 'Next' button
  • Enter your activation code. You'll then be asked to choose a PIN and password. Make sure these are memorable - you'll need t remember them every time you log in
  • Destroy your activation code immediatley
  • You'll need to select your own four digit personal identification number (PIN). Don't use the same one as your other cards
  • You'll also need to create a password. This must be between six and twenty characters. It can contain letters and numbers

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Existing user logging in?

Once your ibanking service has been activated, logging in is easy:

  • Visit the ibanking log in page
  • Enter your customer number and select the 'Next' button
  • Enter the details we ask for from your PIN and password. We never ask for your full PIN or password, only random characters from each

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Forgotten your customer number?

Unfortunately, we cannot give you your customer number over the phone. However, Call us on +44 (0) 1534 282880. We can send you out a reminder in the post. Calls may be recorded.

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Forgotten your password?

Unfortunately, we cannot send you a reminder of your PIN or password. However, we can send you a new activation code - this allows you to re-activate your access to ibanking and choose a new PIN and password.

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How to make a payment

First of all, complete the activation process. Then call our helpdesk on +44 (0) 1534 282870 to unlock your Smart Card Reader. Calls may be recorded.

At this time you will be asked to select a 4-digit personal identification number (PIN) for your smart card. Don't use the same PIN as you use for your ibanking login.

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Apply now

  • Jersey
    01534 282828

    Guernsey
    01481 703800

    Isle of Man
    01624 697900

    Gibraltar
    00350 200 77737

Lines are open: Mon to Fri 9.00am-5.00pm (excluding public holidays).
Calls may be recorded