ibanking

• Powerful – view your balances, deposit account rates, the latest exchange rates and a whole lot more
• Secure – your account is protected with encryption, plus a PIN, password and customer number
• Always open – access your account 24/7
• Transfer funds – swap money between your NatWest International accounts, even if they are in different currencies

For a one-off fee of £25 you can upgrade to ibanking plus. You'll enjoy all the benefits of ibanking and:

• Lower fees – international and UK payments benefit from discounted transaction fees
• Fast payments – make fast payments in sterling to UK banks, plus all the international payments you need
• Extra security – a card reader and a smartcard give you an extra layer of protection

Logging in for the first time
Existing users - logging in
Forgotten your customer number?
Forgotten your password?
How to make a payment

Once you've registered for ibanking, we'll send you an activation code by post – it usually arrives within seven days. When you have the activation code, you're ready to start using the service.

• Make sure you're familiar with the security information. Visit the ibanking log in page
• Enter your customer number which you were given during the registration process.
• Tick the box to show that you've received a new activation code, then select the 'Next' button
• Enter your activation code. You'll then be asked to choose a PIN and password. Make sure these are memorable – you'll need t remember them every time you log in
• Destroy your activation code immediatley
• You'll need to select your own four digit personal identification number (PIN). Don't use the same one as your other cards
• You'll also need to create a password. This must be between six and twenty characters. It can contain letters and numbers

Once your ibanking service has been activated, logging in is easy:

• Visit the ibanking log in page
• Enter your customer number and select the 'Next' button
• Enter the details we ask for from your PIN and password. We never ask for your full PIN or password, only random characters from each

Call us on +44 (0) 1534 282870. We can remind you of the last four digits of your customer number. Calls may be recorded.

Unfortunatley, we cannot send you a reminder of your PIN or password. However, we can send you a new activation code - this allows you to re-activate your access to ibanking and choose a new PIN and password.

First of all, complete the activation process. Then call our helpdesk on +44 (0) 1534 282870 to unlock your Smart Card Reader. Calls may be recorded.

At this time you will be asked to select a 4-digit personal identification number (PIN) for your smart card. Don't use the same PIN as you use for your ibanking login.