We use cookies to help provide you with the best possible online experience. By using this site, you agree that we may store and access cookies on your device. You can find out more and set your own preferences.

Emergency Cash

Need cash and lost your Visa debit card?

Even without your card you can still get access to the money in your account by using our 24 hour Emergency Cash service.

If your Visa debit card is lost or stolen you can still get money from a RBS Group cash machine in the UK, Channel Islands, Isle of Man, Northern Ireland or Gibraltar. RBS Group includes:

  • NatWest
  • RBS
  • RBS International
  • Isle of Man Bank
  • Ulster Bank

You can access up to 300 if you are an Online or Telephone banking customer or up to 40 if you're not. You’ll need to have a minimum of 20 in your account to use this service.

There is no charge for using this service.

How do I ask for Emergency Cash?

There's no need to register. Simply call our Lost & Stolen Helpline on 01534 620050 to report your card lost or stolen and ask for an Emergency Cash code.

All you have to do is answer a few quick security questions; we’ll then give you a security code that will allow you to withdraw your money. The security code is valid for three hours.

Calls may be recorded. Lines are open 24/7.

Q. How do I use Emergency Cash?

A. The service is available if you report your debit card lost & stolen via our Lost & Stolen Helpline on 01534 620050.

Back to top

Q. Can I obtain Emergency Cash in branch?

A. No, Emergency Cash is only available via our Lost & Stolen Helpline on 01534 620050.

Back to top

Q. Can I obtain Emergency Cash without reporting my card lost or stolen?

A. No, Emergency Cash is only available during the lost & stolen process.

Back to top

Q. How much Emergency Cash can I withdraw?

A. Customer’s registered with Telephone or Online banking can draw up to 300 following successful partial PIN & Password identification. Customers not registered can draw up to 40.

Back to top

Q. Can I use my Emergency Cash code at any cash machine?

A. No, the code will only work at a NatWest, RBS, RBS International, Isle of Man Bank or Ulster Bank cash machine in the UK, Channel Islands, Isle of Man, Northern Ireland or Gibraltar.

Back to top

Q. If I need Emergency Cash while I’m abroad, can I use another cash machine?

A. No, Emergency Cash is only available in the UK, Channel Islands, Isle of Man, Northern Ireland or Gibraltar.

Back to top

Get in touch

  • Jersey
    01534 282828

    Guernsey
    01481 703800

    Isle of Man
    01624 697900

    Gibraltar
    00350 200 77737

Lines are open: Mon to Fri 9.00am-5.00pm (excluding public holidays).
Calls may be recorded