Even without your card you can still get access to the money in your account by using our 24 hour Emergency Cash service.
If your Visa debit card is lost or stolen you can still get money from a RBS Group cash machine in the UK, Channel Islands, Isle of Man, Northern Ireland or Gibraltar. RBS Group includes:
You can access up to £300 if you are an Online or Telephone banking customer or up to £40 if you're not. You’ll need to have a minimum of £20 in your account to use this service.
There is no charge for using this service.
There's no need to register. Simply call our Lost & Stolen Helpline on 01534 620050 to report your card lost or stolen and ask for an Emergency Cash code.
All you have to do is answer a few quick security questions; we’ll then give you a security code that will allow you to withdraw your money. The security code is valid for three hours.
Calls may be recorded. Lines are open 24/7.
A. The service is available if you report your debit card lost & stolen via our Lost & Stolen Helpline on 01534 620050.
A. No, Emergency Cash is only available via our Lost & Stolen Helpline on 01534 620050.
A. No, Emergency Cash is only available during the lost & stolen process.
A. Customer’s registered with Telephone or Online banking can draw up to £300 following successful partial PIN & Password identification. Customers not registered can draw up to £40.
A. No, the code will only work at a NatWest, RBS, RBS International, Isle of Man Bank or Ulster Bank cash machine in the UK, Channel Islands, Isle of Man, Northern Ireland or Gibraltar.
A. No, Emergency Cash is only available in the UK, Channel Islands, Isle of Man, Northern Ireland or Gibraltar.
Lines are open: Mon to Fri 9.00am-5.00pm (excluding public holidays).
Calls may be recorded