Need some help?

Logging in for the first time?
Existing user logging in?
Forgotten your customer number?
Forgotten your password?
How to make a payment

Logging in for the first time?

Once you've registered for ibanking, we'll send you an activation code by post – it usually arrives within seven days. You need the activation code to start using the service.

• Make sure you're familiar with the security information. Visit the ibanking log in page
• Enter your customer number which you were given during the registration process. This is not the same as your account number
• Tick the new activation code box and then click on the 'Next' button
• Enter your activation code. You'll then be asked to choose a PIN and password. Make sure these are memorable – you'll need them every time you log in
• Destroy your activation code
• You'll need to create your own four digit personal identification number (PIN). Make sure it's different from the PIN of your other cards
• You'll also need to create a password. This must be between six and twenty characters and can contain letters and numbers

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Existing user logging in?

Once your ibanking service has been activated, logging in is easy:

• Visit the ibanking log in page
• Enter your customer number and click on the 'Next' button
• Enter the details we ask for from your PIN and password. We never ask for your full PIN or password, only random characters from each

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Forgotten your customer number?

Call us on +44 (0) 1534 282870. We can remind you of the last four digits of your customer number. Calls may be recorded.

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Forgotten your password?

We can't send you a reminder of your PIN or password. However, we can send you a new activation code. This lets you re-activate your access to ibanking. You'll have to create a new PIN and password.

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How to make a payment

Once you've completed the activation process, call our helpdesk on +44 (0) 1534 282870 to unlock your Smart Card Reader. Calls may be recorded.

At this time you will be asked to select a four digit PIN for your Smart Card. Use a different PIN from your ibanking login.

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