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Support Centre

We're here to help

In an emergency

Report suspicious activity

Have you noticed any suspicious transactions or think you're a victim of fraud? Here's how to report it...

UK: 01534 282828
Overseas: +44 1534 282828
Monday to Friday 7am - 7pm, Saturday 7am - 1pm, Sunday closed

Outside these hours, call: 0370 600 0459 (+44 1268 500 813 from outside the UK).

Report a lost or stolen card / chequebook

If you've lost your card or you've had it stolen, it's important to let us know as soon as you can...

If you think someone may have access to your card PIN, please contact us so that we can cancel the card and issue you with a new PIN:

Lost or stolen cards or chequebooks
(Monday to Friday 7am - 7pm, Saturday 7am - 1pm, Sunday closed)

UK: 01534 620050
Overseas: +44 1534 620050
Outside these hours, call: 0370 600 0459 (+44 1268 500 813 from outside the UK).

Emergency assistance for travel insurance

Emergency contact information

24 hour Assistance Helpline: 020 8763 3040
From abroad: +44 (0) 20 8763 3040

Lines open 24 hours a day

e-mail: international.ops@capita.co.uk

How are we doing

Need to make a complaint?

We’re sorry you need to complain. You can get in touch with us by completing our online complaint form, calling or writing to us or by visiting your nearest branch.

How to complain How to complain

Had great service?

We're really pleased that you've received great service from NatWest. Whether you've experienced our helpful banking in a branch,over the phone, or using webchat, we'd love to hear your feedback.

Share your feedback with us Share your feedback with us

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Get in touch

We're here to help! Call us or visit your nearest branch.