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Security

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Protecting your card online

Verified by Visa and MasterCard SecureCode helps protect your card against unauthorised use when you shop online by requesting a One Time Passcode on certain transactions

How it works

1. Shop online as usual and visit the checkout

2. Enter your card details

3. If the website uses `Verified by Visa` or `MasterCard SecureCode`, a message may tell you that the bank or organisation that issued your card is asking for a One Time Passcode

4. Select whether you wish this passcode to be sent to your mobile, email address or via a voice message to your landline and we will send the passcode to you

5. Enter the passcode on the website, click 'Submit' and your identity is confirmed

The One Time Passcode is specific to the current transaction and it is valid for 8 minutes from the time that it is sent to you.

Please keep your contact details with us up to date, so if verification is requested we can quickly send you a One Time Passcode.

Staying safe online

  • Keep your PC protected by using the latest browser and up to date anti-virus software
  • Look for the padlock symbol displayed in your browser window which means your information will be handled securely
  • Always remember to keep your contact details updated
  • Always log out after shopping online and remember to save the purchase confirmation email