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Reporting fraud

Help us to beat the fraudsters

Do you suspect that you've been the victim of fraud - or have you noticed any suspicious transactions on your NatWest account?

You can report this to us by telephoning 0845 300 3983 (Monday to Friday 8am-8pm and Saturday 8am-6pm) or by contacting one of our branches. From outside the United Kingdom, please telephone +44 131 523 8383 (24 hours a day). You can reverse the charges on calls from abroad.

Credit card fraud

If you need to report fraud in relation to a NatWest credit card, you should telephone 0845 300 4350 (24 hours a day).

From outside the United Kingdom telephone +44 1268 508 020 (24 hours a day). You can reverse the charges on calls from abroad.

Received a suspicious email that claims to be from us?

If you have received a fraudulent or suspicious email, and not responded to it, please forward the e-mail to phishing@natwest.com.

However, if you have responded to the e-mail, and/or you suspect that any of your accounts with us have been accessed online by someone other than yourself, please contact us immediately on 0845 301 5748 (Minicom 0845 900 5961). When calling from abroad please dial +44 1268 500874 (Minicom +44 118 963 9148).