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Security

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Reporting fraud

Help us to beat the fraudsters

Do you suspect that you've been the victim of fraud - or have you noticed any suspicious transactions on your NatWest account?

If you spot anything unusual on your account, please contact us on 01534 282828. From outside the United Kingdom, please telephone +44 1534 282828 (24 hours a day).

Credit card fraud

If you need to report fraud in relation to a NatWest credit card, you should telephone 0800 161 5153 (24 hours a day).

From outside the United Kingdom telephone +44 1268 508 020 (24 hours a day). You can reverse the charges on calls from abroad.

Received a suspicious email that claims to be from us?

If you have received a fraudulent or suspicious email, and not responded to it, please forward the e-mail to phishing@natwest.com.

However, if you have responded to the e-mail, and/or you suspect that any of your accounts with us have been accessed online by someone other than yourself, please contact us immediately on on 0800 161 5154 (Minicom 0845 900 5961). When calling from abroad please dial +44 1268 500874 (Minicom +44 118 963 9148).