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Reporting fraud

Help us to beat the fraudsters

Have you noticed any suspicious transactions or think you're a victim of fraud? Here's how to report it...

Monday to Friday 7am - 7pm, Saturday 7am - 1pm, Sunday closed

Jersey: 01534 282850
From abroad: +44 1534 282850

Guernsey: 01481 703860
From abroad: +44 1481 703860

Isle of Man: 01624 637190
From abroad: +44 1624 637190

Gibraltar: 200 77737 or 200 73200
From abroad: 00350 200 77737 or 00350 200 73200

Outside these hours please call 0800 032 5963 ( +44 131 339 7609 from outside the UK).

Please be prepared to answer some security questions so we can verify your identity.

Credit card fraud

If you need to report fraud in relation to a NatWest credit card, you should telephone 0800 161 5153 (24 hours a day).

From outside the United Kingdom telephone +44 1268 508 020 (24 hours a day). You can reverse the charges on calls from abroad.

Received a suspicious email that claims to be from us?

If you have received a fraudulent or suspicious email, and not responded to it, please forward the e-mail to phishing@natwest.com.

However, if you have responded to the e-mail, and/or you suspect that any of your accounts with us have been accessed online by someone other than yourself, please contact us immediately on on 0800 161 5154 (Minicom 0845 900 5961). When calling from abroad please dial +44 1268 500874 (Minicom +44 118 963 9148).