When it comes to identity fraud, even antivirus software and a firewall aren't always enough. That's because criminals can bypass these defences, to pry on your login details.
We work hard to keep our online banking systems secure. And you do your bit with anti-virus software and a firewall.
However, criminals are getting more and more sophisticated.
Using hard-to-detect techniques, fraudsters could steal your details when you bank online. Fraudsters do this by tricking you - making you believe you're sending these details to your bank.
In fact, the details could be going straight to the fraudsters instead - even if it looks like you're on your bank's website.
Unfortunately, antivirus software and firewalls alone can't protect you from these attacks.
To help protect you online, we're recommending free security software called Rapport, from the financial security experts at Trusteer.
Rapport works by helping to make sure you really are connected to your bank. This protects your valuable personal information - without slowing down your PC like some security software.
Working alongside your anti-virus software and firewall, Rapport helps to give you as much protection as possible by:
Online Banking Report described Rapport as "a major boost in fraud prevention". They also named Rapport 'Best of the Web'.
Analysts at Frost & Sullivan predict Rapport will "emerge as the primary mode of defence against online identity theft and fraud".
Now all you have to do is download Rapport - and let it protect your computer.
It's always good to have more security on your PC - especially when it's free and it doesn't slow down your machine.
Rapport works with the latest versions of the following operating systems and browsers:
|PC Users||Microsoft Windows (XP and above)||Microsoft Internet Explorer |
|Mac Users||OS X 10.6 and above (Intel only)||Safari |
Please ensure you read the End User Licence Agreement (EULA) issued by Trusteer during download and installation.
Rapport does not support pre release versions of operating systems and browsers such as - release candidate, beta or alpha/development versions.
For more information please see Trusteer’s website.
Trusteer Rapport will work with some screen readers however some functionality will not be available.
Please visit Trusteer’s website for more details on supported screen readers.
Traditional security software is good - but it can only do so much.
Rapport goes one step beyond the criminals, to protect your username, password, and other sensitive login information. This prevents malware and fraudulent websites from stealing your information.
The software also protects your online communication - and prevents malware from tampering with your transactions.
However, it's vital you use Rapport alongside your antivirus software and firewall. It's not designed to replace your other protection.
Absolutely. Antivirus software is a vital part of your computer's defences, and you need to make sure it's up-to-date. Rapport is designed to work alongside your antivirus software and firewall - it's not designed to replace them.
Firewalls, antivirus software and Rapport work in very different ways:
To defend your personal details, you need to use Rapport alongside antivirus software and a firewall.
Rapport is designed to work alongside your existing antivirus software and firewall - it's not designed to replace them.
Visit the Trusteer website for a complete list of compatible security software.
When you download the software, it's already set up to protect you when you visit NatWest websites.
However, you can set the software up to protect other websites too.
Yes. Rapport is available for Mac users. For more information read the system requirements.
Yes. Rapport is available for PC users. For more information read the system requirements.
You need to look out for the Rapport icon which appears next to your browser's address bar.
You're protected - the icon is green when your information is safe:
No protection - the icon is grey when Rapport is not safe-guarding your information:
If you think any of your accounts with us have been accessed online by someone other than yourself - please contact us immediately.
When you successfully log in to our online banking service using a recent browser (such as IE8 or Firefox 3), the address bar will turn green. It's an extra way of helping you check that a website is safe, secure and trustworthy. The name for this 'traffic light' system is extended validation certificates.
These security certificates confirm the website is encrypted and that the organisation has been authenticated according to industry standards. If the organisation does not conform to these standards, the address bar will turn red.
NatWest is a member of the Royal Bank of Scotland Group (the Group). For information about our Group of companies please visit the 'About Us' section on www.rbs.com.
For more information on extended validation certificates, visit the Internet Explorer pages.
At the moment, Rapport doesn't work with screen readers. Although you can install Rapport, you have to turn off some of the protection. However, we're working with the people behind Rapport, to see if they can create a more accessible version.
Any performance or browser issues experienced immediately following installation of Rapport is most likely a result of software incompatibility or a clash with malware already on your computer.
While Trusteer test Rapport extensively against hundreds of software solutions and do everything they can to prevent, identify and fix such issues, inevitably a few software combinations remain untested.
Trusteer will work with you to resolve the issue you're experiencing.
Visit the Trusteer website, and click 'Live Support Online' on the left hand side of the page to start an online chat with a Trusteer support representative.
Rapport may block software that it recognises as a potential threat.
If you remove Rapport it makes it very hard for Trusteer to identify the problem and fix it. Instead, temporarily stop Rapport and then contact a Trusteer support representative.
To stop Rapport on a Windows operating system:
Click Start, select 'All Programs', then 'Trusteer Rapport', and finally 'Stop Rapport'.
To stop Rapport on a Mac operating system:
Click System Preferences, select 'Other', then 'Rapport', and finally 'Stop Rapport'.
Rapport encrypts keystrokes from the keyboard driver to the browser. However, if another software program instantly changes keystrokes the moment you type them, Rapport may not be able to decrypt them. As a result you will see incorrect characters on-screen rather than the text you typed.
If you encounter this problem then please follow these instructions:
1. Open Rapport Console:
2. Change the policy by following these steps:
3. In order to effect this change, reboot your computer when convenient to do so.
The Trusteer website has answers to lots more questions; please visit Trusteer's Frequently Asked Questions on Rapport.