We use cookies to help provide you with the best possible online experience. By using this site, you agree that we may store and access cookies on your device. You can find out more and set your own preferences.

Navigation menu

Our Customer Promises

A commitment to you, our customer

Our Customer Promises are at the heart of our culture, and every single member of our team is committed to them. We want everyone to know what we stand for and show the service we deliver makes a real difference to you.

  • We listen, understand and respond to your needs
  • We do what we say
  • We act where problems arise
  • We are fair and honest

The promises have been created from the responses you gave us through our extensive customer surveys and cover the most important things you expect when dealing with us.

What do our Customer Promises mean to you?

Your feedback helps us to understand the things that are important to you. If you have any comments or suggestions on how we can improve any aspect of our service or products, please complete the Customer Promises feedback form, speak to a member of staff in any of our branches or contact your Relationship Manager.

Your feedback

Please take a moment to tell us how you feel about our Customer Promises and what they mean to you.