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Contact us

We're here to help if you want to talk to us about our products
and services, or if you have a specific query.

Talk to us on the phone or visit a branch



National numbers Overseas numbers
The following numbers can be called between the hours of 8.30 - 5.30 Monday to Friday. If you are a customer enrolled in our Telephone & Online Banking service with a customer number, PIN & Password then these lines will be available to you 24/7.
Gibraltar 200 77737
200 73200
00350 200 77737
00350 200 73200
Guernsey 01481 703860 +44 1481 703860
Isle of Man 01624 637190 +44 1624 637190
Jersey 01534 282850 +44 1534 282850
Offshore customers 01534 282850 +44 1534 282850
Onshore customers 03547 888 444 +44 8705 888 444
General product information 01534 282300 +44 1534 282300
Gold membership services

Monday - Friday: 9am - 8pm and Saturday: 9am - 5pm
02392 676060 +44 2392 676060
Our Branch Locator will help you find address information for our branches, together with telephone numbers and local services.

Online and Mobile Banking



National numbers Overseas numbers
ibanking Helpdesk 01534 282880 +44 1534 282880
Mobile Banking Helpdesk

Lines are open Monday to Saturday
8am-6pm (Closed Sunday and UK Bank
Holidays). Calls may be recorded.

02381 244182 +44 2381 244182
Online Banking Helpdesk Ask a Question Ask a Question

In an emergency



National numbers Overseas numbers
Reporting fraud 01534 282828 +44 1534 282828
Lost/stolen debit cards & cheque books 01534 620050 +44 1534 620050
Lost and stolen credit cards 0870 600 0459 +44 1268 500 813
Travel Insurance 24/7 Emergency Assistance 0207 173 7817 +44 207 173 7817

Credit cards and insurance services


Credit cards and Insurance services are available to customers who reside in the UK, Channel Islands, Isle of Man and Gibraltar.


National numbers Overseas numbers
Lost and stolen credit cards 0870 600 0459 +44 1268 500 813
NatWest credit card 0870 333 9091 +44 870 333 9091
NatWest gold credit card 0870 333 1993 +44 870 333 1993
NatWest platinum card 0870 909 3715 +44 870 909 3715
Car insurance 0800 051 5405 +44 117 926 3731
Contents insurance 0845 301 5719 +44 117 926 3709
Home insurance 0800 051 5450 +44 117 926 3709
Travel insurance 02392 676060 +44 2392 676060

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Make a complaint


We do everything we can to make sure our customers get the best possible service. However, sometimes, we donít get things right.

If that happens, we always encourage you to tell us, so that we can put it right.