We use cookies to help provide you with the best possible online experience. By using this site, you agree that we may store and access cookies on your device. You can find out more and set your own preferences.

Navigation menu

Contact us

We're here to help if you want to talk to us about our products
and services, or if you have a specific query.

Telephone banking



National numbers Overseas numbers
Our Telephone banking service is available Monday to Friday 7am to 7pm, Saturday 8am to 1pm. To use Telephone banking you require to be enrolled for the service and have your PIN and password.
Jersey 01534 282850 +44 1534 282850
Guernsey 01481 703860 +44 1481 703860
Isle of Man 01624 637190 +44 1624 637190
Gibraltar 200 77737
200 73200
00350 200 77737
00350 200 73200
To report a lost or stolen card / chequebook or suspicious activity on your bank account outside of these opening hours please call 0370 600 0459 (+44 1268 500 813 from outside the UK).

Online and Mobile Banking



National numbers Overseas numbers
ibanking Helpdesk

Lines are open:
Monday to Friday 9.00am-5.00pm
(excluding public holidays)
Calls may be recorded.

01534 282880 +44 1534 282880
Mobile Banking Helpdesk

Lines are open:
Monday to Saturday 8.00am-6.00pm
(Closed Sunday and UK Bank Holidays)
Calls may be recorded.

0345 366 7004 +44 2381 244182
Online Banking Helpdesk Ask a Question Ask a Question

In an emergency



Local From abroad
Reporting fraud 01534 282828 +44 1534 282828
Lost or stolen cards or chequebooks 0370 600 0459 +44 1268 500 813
Gold travel insurance emergency contact 020 8763 3040 +44 (0) 20 8763 3040

Credit cards



Local From abroad
NatWest Classic customers 0370 333 9091 +44 1268 508 018
NatWest Gold customers 0370 333 1993 +44 1268 508 018
NatWest Platinum customers 0370 909 3715 +44 1268 508 018
Lost and stolen credit cards 0370 600 0459 +44 1268 500 813

Feedback


Your feedback is important to us - we are always looking for ways to improve your experience and we greatly value your input.

Make a complaint


We do everything we can to make sure our customers get the best possible service. However, sometimes, we donít get things right.

If that happens, we always encourage you to tell us, so that we can put it right.