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Contact us

How can you contact us?

In an emergency

Reporting fraud

Have you noticed any suspicious transactions or think you're a victim of fraud? Here's how to report it...

All Personal and Business accounts (Monday to Friday 7am - 7pm, Saturday 7am - 1pm, Sunday closed)

Jersey: 01534 282850
From abroad: +44 1534 282850

Guernsey: 01481 703860
From abroad: +44 1481 703860

Isle of Man: 01624 637190
From abroad: +44 1624 637190

Gibraltar: 200 77737 or 200 73200
From abroad: 00350 200 77737 or 00350 200 73200

Outside these hours please call 0800 032 5963 (+44 131 339 7609 from outside the UK).

Please be prepared to answer some security questions so we can verify your identity.

Report a lost or stolen card / cheque book

If you've lost your card or cheque book, or you've had it stolen, it's important to let us know as soon as you can...

Lost or stolen cards or cheque books (Monday to Friday 7am - 7pm, Saturday 7am - 1pm, Sunday closed)

Jersey: 01534 282850
From abroad: +44 1534 282850

Guernsey: 01481 703860
From abroad: +44 1481 703860

Isle of Man: 01624 637190
From abroad: +44 1624 637190

Gibraltar: 200 77737 or 200 73200
From abroad: 00350 200 77737 or 00350 200 73200

Outside these hours please call 0370 600 0459 (+44 1268 500 813 from outside the UK).

If you think someone may have access to your card PIN, please contact us so that we can cancel the card and issue you with a new PIN.

Gold travel insurance helpline

Wherever you are in the world, emergency medical assistance is just a telephone call away...

24 hour Assistance Helpline (Lines open 24 hours a day)

Telephone: 020 8763 3040
From abroad: +44 (0) 20 8763 3040

e-mail: international.ops@capita.co.uk

Please visit our Security Centre to get more information about reporting fraud and further details on how we may try and contact you.

General contacts

Telephone Banking

You can contact our Telephone Banking team by calling...

Telephone Banking (Monday to Friday 7am - 7pm, Saturday 7am - 1pm, Sunday closed)

Jersey: 01534 282850
From abroad: +44 1534 282850

Guernsey: 01481 703860
From abroad: +44 1481 703860

Isle of Man: 01624 637190
From abroad: +44 1624 637190

Gibraltar: 200 77737 or 200 73200
From abroad: 00350 200 77737 or 00350 200 73200

To use Telephone Banking you require to be enrolled for the service and have your PIN and password.

Calls may be recorded.

Concierge service

Gold customers have access to a 24/7 concierge service...

Gold customers have access to Ten, one of Europe leading concierge services helping them make the most of their valuable free time, from flight and holiday bookings to last minute gifts.

Ten concierge service (24 hours, 7 days a week)

Telephone: 02392 676060
From abroad: +44 2392 676060

Calls may be recorded.

Credit Cards

Have a Credit Card with NatWest? If you need to call the number you'll need are...

Classic Customers (24 hours, 7 days a week)

Telephone: 0370 333 9091
From abroad: +44 1268 508 018

Gold customers (24 hours, 7 days a week)

Telephone: 0370 333 1993
From abroad: +44 1268 508 018

Platinum customers (24 hours, 7 days a week)

Telephone: 0370 909 3715
From abroad: +44 1268 508 018

Calls may be recorded.

ibanking

If you're using ibanking and you'd like to speak to someone about an issue you can call...

ibanking Helpdesk (Monday to Friday 9am-5pm except bank holidays)

Telephone: 01534 282880
From abroad: +44 1534 282880

Calls may be recorded.

Mobile Banking

If you are experiencing an issue with our mobile app, you can contact us for support...

Mobile Banking (Monday to Saturday 8am-6pm, Closed Sunday and UK Bank Holidays)

Telephone: 0345 366 7004
From abroad: +44 2381 244182

Calls may be recorded.

Mortgages

We have dedicated mortgage teams who can help answer your mortgage questions...

Channel Islands, Isle of Man or Gibraltar properties (Monday to Friday 9am-5pm except bank holidays)

Jersey: 01534 282262
Guernsey: 01481 703809
Isle of Man: 01624 637676
Gibraltar: 00350 200 14477

If outside of our opening hours, please leave a message and a member of the team will contact you as soon as possible.

United Kingdom properties (Monday to Friday 9am-5pm except bank holidays)

Dedicated broker line: +44 1624 632444
Existing borrowers: +44 1624 632323
New borrowers (Buy to Let only): +44 (0) 1624 632345

Calls may be recorded.

How are we doing?

Need to make a complaint?

We do everything we can to make sure our customers get the best possible service. However, sometimes, we don't get things right...

If you don't get the best service, we always encourage you to tell us, so that we can put it right.

We want to make it easy for you to tell us when things go wrong, resolve your complaint without delay and make sure you are satisfied with how your complaint was resolved.

Had great service?

We're really pleased that you've received fantastic service from NatWest International...

Whether you've experienced great service from our helpful branch staff, over the phone, or from your Relationship Manager, we'd love to hear your feedback.

Want to give us feedback?

Your feedback is important to us...

We are always looking for ways to improve your experience and we greatly value your feedback.